Cancellation & Refund Policy

Cancelling an order

You can cancel an order yourself from your account or tracking page until the kitchen confirms it. After that, food is being prepared and the order can no longer be cancelled by you — reach us at the restaurant and we will help where we can.

We may cancel an order if a dish runs out, the address cannot be served, or payment fails. Online orders not paid within 15 minutes are cancelled automatically.

Refunds

• Online payments for orders cancelled before cooking starts (by you or by us) are refunded in full, automatically, to the original payment method.
• Refunds usually reach you within 5–7 working days, depending on your bank.
• Cash and UPI-on-delivery orders are paid only at hand-off, so a cancelled order costs you nothing.
• If a delivery fails because you could not be reached at the address, the food has already been cooked and the order is not refundable.

Problems with your food

If something is missing, wrong or not up to standard, contact us within 24 hours of delivery with your order number (and a photo, if you can). We will offer a replacement or a full or partial refund.